Frequently Asked Questions (FAQs)
Have another question? Call our Express team at 604.630.3154 or email them at firstname.lastname@example.org
What forms of payment do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) and some visa debit cards will work as well. Unfortunately at this time we do not accept cash, debit or cheques.
Can I use my Stong's Rewards Card or my Stong's Gift Cards online?
Unfortunately, at this time our Rewards Card and our Gift Cards will only work in store.
Where can I find the items from the flyer?
If you click on the ’Specials’ page, it will show you all the items on sale this week including the items from the flyer.
Where do I schedule my delivery?
Once you have all your items added to your cart, simply click on the cart icon in the top right of the screen.
If everything looks correct, click the green ‘Checkout’ button.
After confirming your delivery information you will have the option to choose from the available delivery times in your area.
Is there a minimum order amount?
Yes, our current minimum shopping amount is $50.00 not including taxes, fees and delivery charge.
Can I register several delivery addresses?
At this time your profile will only store 1 primary delivery and billing address but you can choose to enter a different address during the checkout process.
Can I change my delivery time/address after I’ve ordered?
Absolutely! Please call or email our express staff as soon as possible as your order is immediately sent to our team. 604.630.3154 or email@example.com
What if I’m not satisfied with a product?
Your complete satisfaction is our number one goal. If for any reason you are dissatisfied with any product in your order, please call our express department at 604.630.3154 and a representative will be happy to assist you. Credit for returned items will be applied to your account.
What does delivery cost?
We charge $7.99 for our delivery service with an order minimum of $50 before taxes, deposits and delivery fee. Please note that starting Oct 15th, the delivery fee will increase to $10.99 in the Vancouver and North Shore area, and $14.99 for Bowen Island customers.
Why is the delivery fee increasing?
Unfortunately, due to the continued rising costs of labour and transportation, continuing to provide this service within our current fee schedule is no longer possible. For many years we have absorbed the increased costs and have not raised our fees in an effort to remain competitive with the many other retailers that have now entered the online grocery shopping business. As a small, independent, local business we can no longer fund these increased expenses on our own.
What does pick cost?
We charge $4.99 for our pickup service with an order minimum of $50 before taxes, deposits and pickup fee.
Why is there only an estimated total?
Because there can be small variances with weighed items, your order total is an estimated cost. When you order we preauthorize your credit card for the estimated total of your cart plus 20% to allow for such possible adjustments on weighed items. The final charge to your credit card will occur the day of delivery, and will only be for goods actually received.
Every effort is made by your personal shopper to get weighed items as close to the ordered amount as possible.
What is a Swap Buffer?
We add a 20% ‘buffer’ to the preauthorization on your card which allows you to add a few items to your order after it’s submitted or with your permission, we'll sometimes swap out items in your order that have become unavailable. This is not a fee, in the end you will only be billed for the items you have received.